Operations Manager
Salary undisclosed
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An Ecommerce Operations Manager ensures smooth online retail processes by overseeing logistics, inventory management, customer experience, and data analysis. A great candidate has a deep understanding of e-commerce platforms and technology, strong leadership skills, and a knack for problem-solving. They should be able to streamline workflows, optimize sales, and maintain customer satisfaction, while also keeping up with industry trends and competition.
Major Duties and Responsibilities
- Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
- Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
- Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
- Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Led and mentor e-commerce team members to develop their skills and achieve company goals.
- Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
- Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Requirements
- 3-5 years in e-commerce operations
- Must have experience in Agency Business Model
- Knowledgeable in SAP, WMS, and Anchanto
- Experience with e-commerce platforms
- Exceptional problem-solving abilities
- Ability to analyze data and create reports
- Excellent communication and interpersonal skills
- Keen attention to detail and organizational prowess
- Paid Media
- Channel Management
- Holistic Operations
- Fast Learner
- Exposed to Retail Background
- Good communicator
- Self starter
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