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Operations Manager

Salary undisclosed

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An Ecommerce Operations Manager ensures smooth online retail processes by overseeing logistics, inventory management, customer experience, and data analysis. A great candidate has a deep understanding of e-commerce platforms and technology, strong leadership skills, and a knack for problem-solving. They should be able to streamline workflows, optimize sales, and maintain customer satisfaction, while also keeping up with industry trends and competition.

Major Duties and Responsibilities

  • Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
  • Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
  • Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
  • Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
  • Led and mentor e-commerce team members to develop their skills and achieve company goals.
  • Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
  • Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Requirements

  • 3-5 years in e-commerce operations
  • Must have experience in Agency Business Model
  • Knowledgeable in SAP, WMS, and Anchanto
  • Experience with e-commerce platforms
  • Exceptional problem-solving abilities
  • Ability to analyze data and create reports
  • Excellent communication and interpersonal skills
  • Keen attention to detail and organizational prowess
  • Paid Media
  • Channel Management
  • Holistic Operations
  • Fast Learner
  • Exposed to Retail Background
  • Good communicator
  • Self starter