Client Integrations Manager - Manila

FUGA provides forward-thinking music distribution, technology and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune, FUGA is the world's leading full-service B2B music distributor.

FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, Amazon Music and YouTube Music. FUGA also provides a robust royalty accounting solution, using our RASA platform. By doing so, FUGA enables its clients to optimise their business processes and successfully execute their release strategy.

Owned by Downtown Music Holdings, FUGA is one of the very few distributors to sit on the highest preferred partner tiers for all the major DSPs.

FUGA is currently looking for a Client Integrations Manager to support our growing APAC client base. You will join the team in Manila and will be the first point of contact for record labels and distributors in the APAC region.

What You Do:

In addition to being a front-facing liaison with new partners and clients, your responsibilities will include investigating, solving and escalating issues within our operations team on behalf of our clients. The main components of the day-to-day are:

• Onboarding new clients to our distribution and royalty accounting platform
• Training new clients in using the FUGA platform system and RASA
• Introducing clients to all FUGA processes and points of contact
• Setting up DSP connections and switching catalogues from previous distributors
• Guiding clients in migrating their (back) catalogue to the FUGA
• Planning, coordinating and delivering required work to support our client's business needs
• Managing issue resolution and escalating appropriate issues to the development, and global operations teams, where and when required
• Providing email and phone support
• Supporting our Business Development Representatives across APAC in providing a high level of assistance to regional clients
• Investigating, troubleshooting and (where possible) solving technical and content-related issues
• Creating support documentation, training guides and procedures
• Testing software improvements and bug fixes
  
  

Who You Are:

• Solid experience dealing directly with customers in a client support role
• Excellent written and verbal communication skills
• Internationally-minded - interested in and curious about other cultures
• Knowledge and interest in music industry technologies and recent developments
• Organised and comfortable tracking and prioritising multiple issues
• Independent thinker, worker and planner
• Motivated to develop skills
• Analytical and investigative
• Able to work under time pressure
• Comfortable working in an agile environment
• Tech savvy
  
  

Even Better:

We would love to have someone onboard who is passionate about music and has a firm understanding of digital supply chain operations, so please be sure to mention if any of the following describes you:

• Music industry experience in digital operations
• Knowledge of how FUGA or a similar music delivery platform works
• An understanding of YouTube Content ID and further UGC services
• A basic knowledge of royalty accounting in music
• An understanding of music metadata issues
• Knowledge of the digital music consumer landscape
  
  

What We Offer:

• The opportunity to be part of a reputable, growing company with strong ambitions
• An international business environment made up of colleagues and clients around the world with diverse backgrounds in music and tech
• An inclusive, collaborative and friendly culture that encourages independent thinking and new ideas
• The chance for personal and professional development