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IT Support Specialist

Salary undisclosed

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This is a remote position.

Schedule: 40 hours per week , Monday to Friday 9am-6pm Roslyn, NY Time; includes 1 hr unpaid break

Responsibilities

  • Troubleshoot and resolve issues related to computers, servers, networks, printers, and other IT equipment.
  • Provide phone support for technical inquiries, ensuring clear communication and resolution.
  • Install, configure, and update software, applications, and operating systems.
  • Manage user accounts, permissions, and passwords across various systems and platforms.
  • Assist in the setup, configuration, and maintenance of virtual machines, cloud services, and VPN connections.
  • Monitor system performance and security, ensuring proper virus protection and regular backups.
  • Collaborate with cross-functional teams to address technical requirements and ensure seamless operation of IT resources.
  • Provide technical guidance and training to end-users on new applications and systems.
  • Maintain documentation of IT assets, procedures, and issues for future reference.
  • Assist in maintaining data integrity through regular system updates and patches.
  • Stay current on emerging technology trends and security practices.

Qualifications

  • Proven experience as an IT Support Specialist, Help Desk Technician, or in a similar role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with cloud services (e.g., AWS, Google Cloud) and virtual environments.
  • Experience with network administration and troubleshooting (e.g., LAN/WAN, VPN, DNS, DHCP).
  • Solid understanding of hardware, software, and peripheral troubleshooting techniques.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Strong communication skills with the ability to explain technical issues in layman’s terms.
  • Ability to work independently and manage time effectively in a remote environment.

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

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