Field Technical Support Engineer (Batangas) - 1 year experience
Salary undisclosed
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Job Description
- Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
- Provides technical onsite support to customers availing of Epson Maintenance Agreement for RIPS2 (WF-C869R) and LIJ.
- Consistently achieve the two hours onsite response time at the customer site.
- Explains and discuss with customer the unit repair activities, findings, and applicable recommendations.
- Prepares report as required.
- Conducts preventive Maintenance at the customer site.
- Performs Monthly Meter Reading at the customer site.
- Prepares and submit the RRCS form signed, dated, and accepted by the customer.
- Conform with CS Escalation Process and Timing
- Adhere to the established processes and policies of the client.
- Timely update of repair activities in Epson Service System
- Timely return of defective and unused EPSON parts
- Conducts Operator’s Training during installation.
- Achievement of Business Index
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement
- Meet and exceeds KPI targets set by the client.
- Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
- With at least 1 year of hands on experience in printers
- Amenable to do fieldworks in Agoncillo, Batangas
- With a motorcycle is a PLUS
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