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Field Technical Support Engineer (Batangas) - 1 year experience

Salary undisclosed

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Job Description

  • Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
  • Provides technical onsite support to customers availing of Epson Maintenance Agreement for RIPS2 (WF-C869R) and LIJ.
  • Consistently achieve the two hours onsite response time at the customer site.
  • Explains and discuss with customer the unit repair activities, findings, and applicable recommendations.
  • Prepares report as required.
  • Conducts preventive Maintenance at the customer site.
  • Performs Monthly Meter Reading at the customer site.
  • Prepares and submit the RRCS form signed, dated, and accepted by the customer.
  • Conform with CS Escalation Process and Timing
  • Adhere to the established processes and policies of the client.
  • Timely update of repair activities in Epson Service System
  • Timely return of defective and unused EPSON parts
  • Conducts Operator’s Training during installation.
  • Achievement of Business Index
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement
  • Meet and exceeds KPI targets set by the client.
  • Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Minimum Qualifications

  • With at least 1 year of hands on experience in printers
  • Amenable to do fieldworks in Agoncillo, Batangas
  • With a motorcycle is a PLUS