Onboarding Specialist PH

Job Title: Onboarding Coordinator (P2)

Location: Remote

Reports to: Head of Talent

Team: People Empowerment

Job Summary

The Onboarding Coordinator plays an integral role in providing a positive and organized onboarding experience for new hires from offer acceptance through to their first day. Reporting to the Head of Talent, this role is a peer to the Recruiting Coordinator, ensuring consistency and collaboration across hiring and onboarding activities. The Onboarding Coordinator manages logistics, documentation, and engagement efforts, collaborating with various teams to create a welcoming experience for new employees.

Job Responsibilities

• Offer Management and Pre-Start Communication (40%)
• Coordinate and manage all post-offer activities, including sending official offer documentation, completing pre-employment verifications and background checks, and addressing candidate questions prior to their first day.
• Maintain proactive communication with new hires to provide relevant information, answer questions, and foster engagement before their first day.
• Act as the point of contact for new hires between offer acceptance and their first day, ensuring a high level of engagement and a seamless transition into the company.
• Onboarding Preparation and Documentation (30%)
• Collaborate with internal teams, including IT, Fleet, and Procurement, to ensure all equipment and resources are ready for new hires before their start date.
• Disseminate onboarding schedules, orientation agendas, and training plans tailored to each new hire’s role.
• Ensure all necessary pre-employment paperwork, including agreements, tax forms, and benefit enrollment forms, are completed accurately and in a timely manner.

• Collaboration and Process Improvement (20%)
• Work closely with the Recruiting Coordinator to ensure a consistent handoff from recruitment to onboarding, aligning on all key details about the new hire.
• Collaborate with hiring managers to develop personalized onboarding plans that align with department goals and team culture.
• Continuously assess the onboarding process, gathering feedback from new hires and internal stakeholders to make improvements and optimize the onboarding experience.
• Support the Recruiter and Recruiting Coordinator as needed.

• Metrics and Reporting (10%)
• Track onboarding metrics, such as completion of onboarding tasks, new hire satisfaction, and readiness for Day 1.
• Provide regular reports on onboarding progress and metrics to the Head of Talent, highlighting areas for improvement.
• Utilize data to ensure onboarding consistency and effectiveness, and to drive enhancements to the onboarding experience.
  

Skills And Qualifications

• Education
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Equivalent professional experience may be considered in lieu of a degree.

• Experience
• Minimum of 1 year of experience in a support or coordinator role in human resources or recruitment, ideally with a focus on creating an exceptional new hire experience and managing relationships.
• Experience collaborating closely with a Recruiter or HR professional to align onboarding activities with recruitment and hiring goals.
• Proven track record of managing multiple processes and coordinating logistics to ensure a smooth transition for new hires.
• Experience working in a fast-paced environment, managing multiple open roles simultaneously, and meeting recruitment deadlines.

• Technical Skills
• Proficiency with Applicant Tracking Systems (ATS); experience with UKG Pro is preferred but not required.
• Strong organizational skills with the ability to manage and prioritize multiple tasks effectively.
• Familiarity with virtual onboarding tools, video conferencing software, and digital document management.

• Soft Skills
• Excellent interpersonal and communication skills, with the ability to build rapport with new hires, hiring managers, and internal stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple onboarding tasks concurrently while maintaining accuracy and quality.
• A proactive approach to solving challenges and continuously improving onboarding processes.
• Team-oriented, with a collaborative attitude towards working alongside the Recruiting Coordinator, hiring managers, and the People Experience team.
• Adaptable and eager to innovate, especially in improving onboarding processes to support a diverse and growing workforce.
  

Measures Of Success

• Task Completion
• Process Effectiveness
• New Hire Satisfaction
• Hiring Manager Satisfaction
  
  

Compensation And Benefits

• Competitive Base Salary and Performance Bonuses: Eligibility for quarterly performance bonuses based on individual and company performance.
• Benefits: Comprehensive benefits package including employer paid medical insurance for employees, dental, vision, ancillary benefits, and wellness programs.
• Professional Development: Opportunities for continuous learning and career advancement.
  
  

Join our team and contribute to the growth of a company that values Ownership, Warmth, and Expansion. Apply today to make a meaningful impact!