Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support Specialist

Salary undisclosed

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This Technical Support Specialist is responsible for providing quality remote support to all company offices throughout Nevada, Utah, Idaho including End-users support. Prime responsibility to support software, hardware, network, and Cybersecurity assistance. The Technical Support Specialist must rely heavily on remote support experience and judgement as well as working directly with US IT Support team. Follow established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.

Essential Duties and Responsibilities:

  • Must be able to work between 8:00 a.m. to 5:00 pm (Pacific Standard Time) Tuesday to Saturday during Office and Store’s business hours.
  • Administration & Support
  • Support and troubleshoot Zoom Phone systems
  • Assist users with setup, configuration, and issues related to Zoom Phone.
  • Check daily backup to make sure nightly backup are completed.
  • Remote Technical Support:
  • Provide remote assistance for IT tickets, ensuring timely resolution and high customer satisfaction.
  • Collaborate with users to understand their technical needs and deliver effective solutions.
  • Cybersecurity Monitoring:
  • Monitor cybersecurity logs for anomalies and potential threats.
  • Report incidents to the Cybersecurity Team in the US, ensuring swift action and resolution.
  • Onsite IT Cloudstaff Support:
  • Provide hands-on technical support for CloudStaff staff members.
  • Work closely with the US IT team to align on support processes and start.

Other Duties:

  • Be able to support company stores in Southern & Northern Nevada, Utah and Idaho remotely using remote access connections.
  • Follow internal company policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that company used technology meets compliance standards
  • Assist other members of the IT department to complete assignments, projects, to meet goals and objectives
  • Perform other duties as instructed by reporting Manager
  • Be able to provide weekly updates to reporting Manager

Essential Requirements for Education and/or Experience:

  • Azure Active Directory certification
  • Office 365 certification
  • Ninja One MM Knowledge

Experience:

  • Previous experience in a remote helpdesk support role.
  • Strong knowledge of Zoom Phone administration.
  • Familiarity with cybersecurity practices and incident reporting.

Skills:

  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.

Non-negotiable skills & requirements:

  • Must be amenable to work on Tuesday – Saturday, 8:00 am – 5:00 pm Pacific Standard Time
  • Azure Active Directory certification
  • Office 365 certification
  • Ninja One MM Knowledge

Benefits and perks:

  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Endless opportunities for career advancement
  • In-house psychiatrist available to support employees' well-being
  • International career growth and connections
  • Mental Wellness Employee Assistance program through Lifeworks
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
  • Unlimited cash incentives for hired referrals
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
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