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Jobs or company...

US Telco Operations Manager

Salary undisclosed

Apply on

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Do you have what it takes to be part of our growing US Telco Sales B2B Program?

We need a new Operations Manager to join our growing US Telco Progam.

We offer competitive pay, weekly salary, Life and Accident Insurance plus HMO upon hire, performance incentives, annual performance increase, and more to discuss.

As an Operations Manager, it is expected you achieve or exceed your goals/requirements as listed below:

  • Manage your respective program(s) daily ensuring that client goals and directives are met and even exceeded to keep and/or expand the business.
  • Manage supervisors, and mentors, and ensure program metrics are met.
  • Maintain team performance to achieve the monthly client target.
  • Document the performance statistics of their program and present it to the VP of Operations.
  • Make decisions concerning the center in the absence of the VP of Operations to ensure operational metrics are met.
  • Ensure respective program strategies are followed to ensure continuous growth and expansion of the business.
  • Submit reports to the VP of Operations on a daily, weekly, and monthly basis as required (i.e. Progress Report).
  • Assist in evaluating the Supervisors constantly to ensure they achieve performance metrics and focus on areas of improvement.
  • Evaluate the agents on a daily, weekly, monthly, and yearly basis assessing their ability to meet or exceed performance metrics, focusing on the areas that need improvement.
  • Provide constructive feedback to the Supervisors in a timely manner.
  • Ownership of employee development.
  • Analyze program data and provide daily, weekly, or monthly trend reporting to VP of Operations.
  • Provide leadership to improve employee satisfaction and attrition.
  • Ensure policies and procedures, action plans, and budget plans are effectively met.
  • Identify the cause of ineffectiveness, systemic and process situations, and implement solutions.
  • Other responsibilities as designated by the company.

Qualifications:

  • Minimum of 7+ years experience handling Telco and Sales programs in a call center setting
  • Solid Managerial Experience
  • College degree or equivalent experience
  • Excellent communication skills, both written and verbal.
  • Strong leadership and motivational skills
  • Excellent computer skills (MS Office suite)
  • Must be amenable to work on flexible schedules
  • Must not have any conflicts on their schedule in the next 180 days from start date
  • Must be amenable to work onsite
  • Must be amenable to work in Taguig

Get hired and enjoy the following:

  • Competitive Pay
  • Payday Every Saturday
  • HMO for you with 1 FREE Dependent
  • Life and Accident Insurance
  • Flexible Service Incentive Leave (SIL) program
  • Fast-track internal career growth opportunities

Our office is located at the 4th floor 8/10 building Upper McKinley Hill, Taguig City, Philippines.

IMPORTANT: Candidates are urged to prepare their SSS, PhilHealth, PAG-IBIG, TIN documents, and NBI Clearance before applying for faster processing.

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