Support Technician Level 1
Salary undisclosed
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Position: Support Technician (L1)
Work from Home Set Up (NightShift)
Offer: PHP 45k per month
Summary:
The GSD Support Technician is responsible for performing level 1/1.5 technical and customer service tasks to support our clients in an effective and proactive manner while providing an excellent customer experience.
Job Description:
- Provide technical support services to a range of clients in various verticals
- Field incoming telephone calls, voice mail messages, chats, and emails from end users and respond appropriately to resolve issues
- Triage and document common desktop technical issues
- Troubleshoot LAN/WAN user connectivity issues
- Support Office 365 products
- Support, monitor, and troubleshoot Windows and MAC workstation hardware and software issues
- Work technical support tickets for various clients in varying degrees of difficulty:
- Microsoft Desktops
- macOS Desktops
- VPN Support
- Active Directory
- Office 365
- Mobile Devices
- Troubleshoot LAN/WAN User Connectivity Issues
- Install Software Applications
- New User Setups
- Perform routine system maintenance functions as needed
- Provide excellent customer service to all clients
Requirements:
- Experience supporting Microsoft/Apple Desktop operating systems
- Experience with Office 365 tenant space & user administration and applications
- Proficiency using remote access tools
- Knowledge of working within a ticketing system
- Effective communication skills (verbal and written)
- Proven, excellent customer service
- Patience under stressful situations (i.e. network outages, server down, etc.)
- Ability to work alone, in a group, or under direct supervision effectively
- An attitude conducive to learning and accepting challenges head on is a must
- Ability to work as a member of a technical team and independently
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