Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Assistant Quality Assurance Manager

Salary undisclosed

Apply on

Linkedn
Original
Simplified

This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results.

JOB DESCRIPTION:

1. Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.

3. Facilitate calibration; facilitate/deliver new hire presentation

3. Correlates QA to other client metrics.

4. Communication with internal and external clients regarding employee/team performance

5. Facilitate RCA calibration, facilitate/deliver new hire presentation.

6. Perform other duties, functions and tasks that are incidental and inherent to the job.

QUALIFICATIONS:

1. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

2. At least 2 year(s) of working experience in the related field is required for this position.

3. Preferably Tenured Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.

4. Extensive knowledge of Customer Care Expectations & Quality Guidelines

5. Strong knowledge of customer care processes and techniques

6. Excellent oral, written and interpersonal communication skills

7. Exceptional listening and analytical skills

8. Excellent time management skills

9. Ability to analyze data for trends

10. Demonstrated ability to work well in a team environment

11. Dedication to providing exceptional customer service

12. Must be willing to relocate and to work onsite in Tagbilaran City Bohol

Similar Jobs