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Overview of Responsibilities
Order Processing
- Arrangement of deliveries via different couriers
- Checking orders before dispatch
Online Customer Service (Shopify/Viber/Calls)
- Respond to customer inquiries & concerns as needed
- Assisting with other administrative tasks, data entry & online research
On-site Customer Service (Walk-ins inquiry & salon service)
- Responsible for the reception area
- Manages salon opening & closing as required
- Monitors and tracks appointments in the salon
Required Skills
- Proficient in English (oral & written)
- Excellent knowledge of MS Office or Google Workspace
- Strong communication & people skills
- Good organizational & multi-tasking capabilities
- Customer service oriented
- Relevant 1-2 years of experience
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