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Front Desk Officer

Salary undisclosed

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Overview of Responsibilities

Order Processing

  • Arrangement of deliveries via different couriers
  • Checking orders before dispatch

Online Customer Service (Shopify/Viber/Calls)

  • Respond to customer inquiries & concerns as needed
  • Assisting with other administrative tasks, data entry & online research

On-site Customer Service (Walk-ins inquiry & salon service)

  • Responsible for the reception area
  • Manages salon opening & closing as required
  • Monitors and tracks appointments in the salon

Required Skills

  • Proficient in English (oral & written)
  • Excellent knowledge of MS Office or Google Workspace
  • Strong communication & people skills
  • Good organizational & multi-tasking capabilities
  • Customer service oriented
  • Relevant 1-2 years of experience