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Are you ready to make an impact? We are hiring for a RTA or MIS Analyst for our campaigns in Alabang
Key Responsibilities:
• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing reports, leave allocations, overtime and off phone time requests.
• Responsible for continuous improvement of forecasts, schedules and reports.
• Coordinates with workforce leads on highlights, lowlights, opportunities and help needed for workforce for engagement handled.
• Provides sizing estimates for new or existing clients based on requirements provided by Global Solutions Design team.
• Aligns global workforce processes to engagements handled and monitored.
• Able to work independently and complete assigned special projects.
Key Requirements:
• Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).
• 3 year call center experience working as a Workforce Analyst or its equivalent.
• Interface effectively and professionally with all levels of management both internally and externally.
• Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times.
• Must be able to adapt drastically to schedule changes to meet operational demands.
• Must be willing to work independently with minimal supervision and be assigned in BGC, full onsite.
Why Infosys BPM Philippines:
-Quarterly Performance Bonus
-24 Leaves annually
-Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
-Outstanding career development opportunities and fast track career progression
-Enjoy a fair work-life balance.
-Learning and Development Trainings
-We value Inclusion and Diversity
-Great place to work certified.