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Realtime Analyst

Salary undisclosed

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Are you ready to make an impact? We are hiring for a RTA or MIS Analyst for our campaigns in Alabang

Key Responsibilities:

• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing reports, leave allocations, overtime and off phone time requests.

• Responsible for continuous improvement of forecasts, schedules and reports.

• Coordinates with workforce leads on highlights, lowlights, opportunities and help needed for workforce for engagement handled.

• Provides sizing estimates for new or existing clients based on requirements provided by Global Solutions Design team.

• Aligns global workforce processes to engagements handled and monitored.

• Able to work independently and complete assigned special projects.

Key Requirements:

• Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).

• 3 year call center experience working as a Workforce Analyst or its equivalent.

• Interface effectively and professionally with all levels of management both internally and externally.

• Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times.

• Must be able to adapt drastically to schedule changes to meet operational demands.

• Must be willing to work independently with minimal supervision and be assigned in BGC, full onsite.

Why Infosys BPM Philippines:

-Quarterly Performance Bonus

-24 Leaves annually

-Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

-Outstanding career development opportunities and fast track career progression

-Enjoy a fair work-life balance.

-Learning and Development Trainings

-We value Inclusion and Diversity

-Great place to work certified.