Project Manager (BPO) - Direct Hired - Night Shift - Quezon City
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Overview:
The Technical Project Manager is responsible for ensuring the IT Support Services (ITSS) organization is ready for business integration of Mergers and Acquisitions (M&A). This M&A position provides a consistent and standard framework in creating and implementing integration plans, accountable for measurable outcomes. This includes coordination across multiple organizations to develop support plans, define technical, training, and knowledge management requirements, while outlining specialty transition plans. The role requires an individual to provide oversight for large projects, with a long-term phased approach with a need to set direction, update key stakeholders, and provide influence while making decisions and managing conflict, as appropriate. The scope includes internal ITSS Support Readiness initiatives as well as cross-functional efforts that require strong partnerships and collaboration across the organization peer groups.
Primary Responsibilities:
- Outline project plan, including scope of work and resource requirements
- Outline project plans and manage delivery timeline to meet milestones
- Build effective trusted relationships with key business partners and acquired entities
- Manage delivery process & solutions ensuring customer needs are met and agreed upon outcomes are delivered within committed timeframes
- Prepare and communicate delivery status and progress to key internal partners and Senior Leadership, conducting regular update meetings to discuss outcomes
- Influence internal partners to take required actions as a result of project initiatives
- Understand and effectively navigate through the organization’s eco-system
- Identify and weigh solution options including evaluating impacts, risks, & timelines
- Escalate issues appropriately, as risks are identified
- Understand technology functionality, standard operating procedures, common issues and solutions
- Consider technology implications in activities and project design
- Other operational excellence and continuous improvement duties as assignee
Required Qualifications:
- 3+ years of experience preparing teams for support/operational readiness
- 2+ years of prior experience working in a customer facing / operations environment
- 2+ years of prior experience in a cross functional and matrixed environment
- 2+ years of experience working in a 2nd Level Desktop Support Environment
- 1+ years of prior experience driving or participating in large project or program implementations
- Thorough understanding of information technology procedures and practices
- Proficient with a range of general and specialized applications, software, and hardware used in the organization
Preferred Qualifications:
- Mergers and Acquisitions experience
- ITIL Foundations Certificate/Certification
- Experience leveraging Agile methodologies
- Experience in a service center organization
- Experience leading organizational change management (OCM)
