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Process Excellence Sr. Manager (270k Monthly)

Salary undisclosed

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​Process Excellence Senior Manager

Reports to the Head of Process Excellence

Hybrid, BGC Taguig, Mid shift/GY some days

Key Qualifications:

  • Minimum of 10 years+ professional experience as a Black Belt and/or Lean practitioner or in a similar role, preferably with BFSI international GCCs or service providers.
  • Strong hands-on experience as a process excellence practitioner / leader and a subject matter expert.
  • Deep knowledge of Six Sigma, Lean, Kaizen, DMAIC/DMADV.
  • Holds a Bachelor’s/master’s degree. Advanced studies/certifications in process improvement and excellence.
  • Prior experience of Insurance or claims will be highly preferable.

​Key Responsibilities:

  • Perform periodic root cause analysis for operational SLAs not met and work with the respective process owners to outline specific steps to be performed to meet / exceed such service levels.
  • Identify areas of improvement within the Process Excellence team and wider Transformation to enhance the value proposition.