Operations Coordinator - Marketing Agency
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Job Title: Operations Coordinator
Location: Remote (Philippines)
Company: Drop Growth
Employment Type: Full-Time
Salary: 40,000 PHP per month
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About Us
At Drop Growth, we're a B2B marketing and lead generation agency that's all about delivering innovative solutions for our clients. We're a team of passionate professionals who believe in getting real results and building genuine relationships. As we continue to expand, we're looking for an experienced Operations Coordinator to join our team and take our operations to the next level.
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Job Overview
We're on the lookout for a proactive and seasoned Operations Coordinator based in the Philippines to oversee and enhance our operational activities. You'll play a pivotal role in managing daily operations, optimising processes, and ensuring our agency scales effectively—all while maintaining the top quality service our clients expect. If you're organised, detail-oriented, and have significant experience in operations within a marketing agency, we'd love to hear from you.
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What You'll Be Doing
Develop and Implement Operational Strategies:
Craft and execute operational plans that align with our growth goals.
Identify opportunities for process improvements and introduce best practices.
Optimise and Standardise Processes:
Analyse current workflows to spot inefficiencies or bottlenecks.
Standardise procedures to ensure consistency and scalability across all departments.
Coordinate Teams:
Coordinate cross-functional teams to achieve operational excellence.
Facilitate effective communication between marketing, sales, admin, and account management teams.
Plan and Prepare for Scalability:
Assess resource requirements and plan for future needs to support our scaling efforts.
Implement scalable systems and technologies that boost productivity and efficiency.
Ensure Quality Assurance:
Oversee that all client deliverables meet our high-quality standards.
Work closely with the account manager to maintain exceptional client satisfaction.
Monitor and Report Performance:
Establish and keep an eye on key performance indicators (KPIs) for operational activities.
Provide regular reports and insights to the leadership team on operational performance.
Manage Risk and Compliance:
Identify potential operational risks and develop strategies to mitigate them.
Oversee Budgeting and Cost Management:
Assist in managing operational budgets, ensuring cost-effectiveness and optimal resource use.
Collaborate with finance to forecast operational expenses.
Coordinate Projects:
Oversee multiple projects to ensure they're completed on time and within budget.
Liaise with stakeholders to ensure project objectives are met and aligned with company goals.
Drive Team Development:
Provide guidance and support to team members to enhance their skills and performance.
Foster a positive and collaborative work environment that encourages growth.
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What We're Looking For
Experience:
Minimum of 2-3 years experience in operations within a marketing agency is required.
Proven track record of successfully optimising and scaling operations in a fast-paced environment.
Skills and Abilities:
Strong understanding of marketing agency workflows and processes.
Proficient with project management tools and software.
Exceptional analytical and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work collaboratively across departments.
Familiarity with CRM and marketing automation tools.
Personal Qualities:
A strategic thinker with a hands-on approach.
Highly organised and detail-oriented.
Adaptable and thrives in a dynamic environment.
Committed to continuous improvement and excellence.
Reliable internet connection and a suitable workspace for remote work.
Location: Remote (Philippines)
Company: Drop Growth
Employment Type: Full-Time
Salary: 40,000 PHP per month
---
About Us
At Drop Growth, we're a B2B marketing and lead generation agency that's all about delivering innovative solutions for our clients. We're a team of passionate professionals who believe in getting real results and building genuine relationships. As we continue to expand, we're looking for an experienced Operations Coordinator to join our team and take our operations to the next level.
---
Job Overview
We're on the lookout for a proactive and seasoned Operations Coordinator based in the Philippines to oversee and enhance our operational activities. You'll play a pivotal role in managing daily operations, optimising processes, and ensuring our agency scales effectively—all while maintaining the top quality service our clients expect. If you're organised, detail-oriented, and have significant experience in operations within a marketing agency, we'd love to hear from you.
---
What You'll Be Doing
Develop and Implement Operational Strategies:
Craft and execute operational plans that align with our growth goals.
Identify opportunities for process improvements and introduce best practices.
Optimise and Standardise Processes:
Analyse current workflows to spot inefficiencies or bottlenecks.
Standardise procedures to ensure consistency and scalability across all departments.
Coordinate Teams:
Coordinate cross-functional teams to achieve operational excellence.
Facilitate effective communication between marketing, sales, admin, and account management teams.
Plan and Prepare for Scalability:
Assess resource requirements and plan for future needs to support our scaling efforts.
Implement scalable systems and technologies that boost productivity and efficiency.
Ensure Quality Assurance:
Oversee that all client deliverables meet our high-quality standards.
Work closely with the account manager to maintain exceptional client satisfaction.
Monitor and Report Performance:
Establish and keep an eye on key performance indicators (KPIs) for operational activities.
Provide regular reports and insights to the leadership team on operational performance.
Manage Risk and Compliance:
Identify potential operational risks and develop strategies to mitigate them.
Oversee Budgeting and Cost Management:
Assist in managing operational budgets, ensuring cost-effectiveness and optimal resource use.
Collaborate with finance to forecast operational expenses.
Coordinate Projects:
Oversee multiple projects to ensure they're completed on time and within budget.
Liaise with stakeholders to ensure project objectives are met and aligned with company goals.
Drive Team Development:
Provide guidance and support to team members to enhance their skills and performance.
Foster a positive and collaborative work environment that encourages growth.
---
What We're Looking For
Experience:
Minimum of 2-3 years experience in operations within a marketing agency is required.
Proven track record of successfully optimising and scaling operations in a fast-paced environment.
Skills and Abilities:
Strong understanding of marketing agency workflows and processes.
Proficient with project management tools and software.
Exceptional analytical and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work collaboratively across departments.
Familiarity with CRM and marketing automation tools.
Personal Qualities:
A strategic thinker with a hands-on approach.
Highly organised and detail-oriented.
Adaptable and thrives in a dynamic environment.
Committed to continuous improvement and excellence.
Reliable internet connection and a suitable workspace for remote work.
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