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Sales Executive

Salary undisclosed

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The candidate for this position will excel at accuracy and validity of lead information. By using a consultative approach to verification information, this person will use their expertise to communicate with both new and existing customers.

Responsibilities

· Making Outbound Calls: Reaching out to potential or existing customers to offer products or services.

· Handling Inbound Calls: Responding to customer inquiries or requests for information.

· Meeting Sales Targets: Achieving sales goals set by the company through effective phone sales.

· Customer Relationship Management: Building and maintaining positive relationships with customers to encourage repeat business.

· Providing Product Information: Explaining product features,

and pricing, and answering customer questions.

· Overcoming Objections: Addressing concerns or hesitations from potential customers to close sales.

· Processing Sales: Recording customer information and processing transactions accurately.

· Following Up with Leads: Conducting follow-up calls to ensure customer satisfaction and to upsell additional products.

· Keeping Records: Maintaining accurate records of customer interactions, sales, and feedback using CRM software.

· Team Collaboration: Working with other sales team members to share leads, insights, and strategies.

· Handling Customer Complaints: Managing and resolving customer complaints professionally.

· Staying Informed: Keeping up-to-date with product knowledge, sales strategies, and any promotional offers.

Qualifications

  • 2-5 years BPO experience - outbound calls
  • Experience and working knowledge of systems
  • Strong written and verbal communication skills