Vendor Relations Specialist

Full Time, onsite
Civicom, Inc.
Manila, Philippines

Salary undisclosed

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The role

We are looking for a Vendor Relations Specialist that will support our US-based client by way of sourcing

technicians, negotiating contracts, and maintaining lasting business-to-business relationships with trade

vendors for a maintenance and facilities management-oriented business.

Additional Details

Salary Range: PHP 30,000 - 35,000 Total package
This role is an onsite role at our Alabang location
Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time

Main Duties and Responsibilities

Sourcing, recruiting, and vetting vendors and technicians across industries – particularly in HVAC,
electrical contracting, plumbing, and other similar trades
Conducting phone calls throughout the day, such as cold calls, assessing compliance, and vendor
interviewing
Managing the flow of potential technicians through the onboarding process
Maintaining relationships and favorable contracts with current and potential vendors
Handling incoming vendor calls, inquiries, and emails
Managing the on-boarding process by obtaining the appropriate insurance, contracts, and other
related paperwork to ensure the vendor meets the required compliance standards
Negotiating subcontractor agreements and pricing
Taking ownership and managing subcontractor relationships
Ensuring subcontractor compliance to agreed terms and conditions, company policies, and
standards on a continuous basis
Facilitating regular communication with subcontractors to ensure that key performance indicators
are achieved and maintained
Resolving subcontractor account disputes

Essential Qualifications

Proven voice and non-voice BPO customer service experience
Superior English communication skills to collaborate with both an on and offshore team
A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective
communication across all team members
Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and
team members without a script

Desirable Qualifications

A flexible and personable attitude with the ability to confidently manage deals in a business-to-
business setting
The ability to exercise flexibility, initiative, and good judgment
Relevant experience in vendor/contractor relations is a plus but not required
Prior exposure to different CRM platforms is a plus but not required

Where will you be working

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang,

Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the

intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect:

To create and be part of something truly remarkable
Full-time employment with the opportunity of regularization in as short as 3 months
A competitive salary package based on your talent and experience
A company-sponsored Health Maintenance coverage for your needs on Day 1
Quarterly Performance Bonuses
Perfect Attendance Bonus
10 accrued Sick Leave credits in a year, commutable to cash
10 Vacation Leave credits in a year, among others
Promising career growth and learning opportunities
The opportunity to collaborate with the other teams and business units in the company including our
global business leaders
Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our
team of Really Good People