Engagement Manager, ASEAN Professional Services

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

At Amazon Web Services (AWS), we're hiring a technical Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers, manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Responsibilities And Abilities Include

EXPERTISE

• Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Experience leveraging formal project management and development methodologies on enterprise level engagements.
• Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
  
  

SOLUTIONS

• Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third party to achieve those goals while understanding the client environment and any limitations to execution.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Ability to make decisions guided by policies, procedures and business plan with limited guidance.
• Business and financial acumen.
• Business case development.
  
  

DELIVERY

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Plays an active role in managing project goals and driving teams to achieve customers' business outcomes by managing issues, risks, decisions, and action items.
• Ability to take ownership, work under pressure and meet deadlines on time.
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
• Takes proactive steps to ensure teams meet or exceed customer expectations.
• Works effectively in a dynamic environment with changing priorities.
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
  
  

COMMUNICATION

• Outstanding written and verbal communication skills with team members and audiences of all levels.
• Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
• Plans and oversees the preparation and dissemination of project communications.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
  
  

TEAMING

• Proven success in working with teams and executive leadership in a complex, global company environment.
• Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
• Proven experience working in a matrix environment, managing multiple stakeholders.
• Negotiation and conflict resolution capabilities.
• Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
  
  

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

• 5+ years experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries.
• 5+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.
• Has managed engagements using both Waterfall and Agile/Iterative methodologies. Has lead Agile teams as a ScrumMaster using the Scrum methodology.
• Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS). Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts. Minimum leadership experience managing technical projects consisting of 8 or more people totaling over $1,000,000 budget.
• Ability to travel to customer locations as needed (across Southeast Asia).
  
  

Preferred Qualifications

• PMP-ACP Certification or Scrum Master Certification.
• AWS Experience and Certifications.
• Managed and delivered IT engagements for a Fortune 100 company.
• Bachelor's Degree in STEM.
• MBA or Masters in Computer Science.
• Proven track record of increasing project scope and complexity.
• Possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.