Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Success Associate

Salary undisclosed

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Linkedn
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As a Customer Success Associate, you will provide ongoing faculty support, assist internal teams, and coordinate services/processes. Excellent onboarding and support create high faculty satisfaction, product optimization, and reductions in customer churn. Our customers are Nursing and Allied Health programs at universities and colleges.

Accountabilities
  • Support Tier 3 level faculty by responding to faculty emails and requests in a queue-based system
  • Respond effectively to inbound customer inquiries and concerns
  • Coordinate scheduling virtual meetings for Customer Success Managers
  • Support Customer Success managers by assisting with initiatives, completing tasks, and updating internal product/process documentation
  • Enact established customer journeys
  • Monitor product usage to identify intervention opportunities
  • Identify churn risks and upsell opportunities for sales team
  • Serve as a product expert by staying up to date on product offerings
  • Document faculty interactions and market feedback
  • Facilitate answering internal product questions
  • Assists internal teams with making edits to customer-facing product training materials and resources Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports.

Qualifications
  • Bachelor’s Degree holder or Undergraduate
  • 1-2 years relevant experience
  • Experience handling inbound calls and email support
  • Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) required.
  • Attention to detail.
  • Ability to meet deadlines.
  • Analytical and problem-solving skills
  • Strong organization and administrative skills
  • Strong verbal and email communication skills
  • Email communication skills, strong writing skills

Additional For Internal Applicants
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle
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