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JOB SUMMARY
The Admin and Operations Manager or Enablement and Support Lead will manage the Enablement and Support Officers of Metrobank's Digital Banking Division.
RESPONSIBILITIES:
- Ensure that the Enablement and Support team continuously performs core systems support functions and
- Ensure regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division
- Lead teams in the design, review and improvement of policy, processes, templates/tools on program governance, people/culture, business operations and other support services that may be identified as needed for the Division and as response to evolving work environments
- Effectively engage with the appropriate internal and external partners for regulatory and policy advisory support, and, for exploring any necessary alignments and policy/process adjustments related to product design and development
- Drive a risk-based approach in designing the Division’s processes and provide team leadership in the resolution of any compliance issues and risk assessment/audit findings of the Division
- Lead Safety and Security, Space and Real Estate Management, Contracts Management, Vendor Management, and Procurement
QUALIFICATIONS:
- At least 5 years of team management and leadership experience, preferably managing business support teams
- Experience in the banking or fintech industry preferred but not required
- Extensive experience in budget, contract, and vendor management, compliance, procurement, space management, and business operations
- Basic understanding of Agile methodology
- Must be willing to report onsite in Makati, Mondays to Fridays
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