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Jobs or company...

Head of Supermarket Operations

Salary undisclosed

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For over 30 years, KCC has been a leader in the Mindanao retail space - with the largest single door supermarkets in the Philippines. It offers more than 15,000 products in store, with the widest range of fresh market items in the region. ‘Pinakabarato, Pinakakompleto at Pinakapresko’ are the cornerstones of our offering. At KCC, our customers are always number one and we want you to join our team to help make this mission a reality.

This role will span across the entirety of the supermarket operations, demanding a hands-on approach. You will be expected to do a full immersion program that will span 6 months to 1 year as the training period, where you will be expected to take on different roles in the supermarket, from the ground up. Departments include: security, fresh market, warehouse, wholesale, receiving, merchandising, baggers, cashiers and customer service.

Depending on the outcomes of the training and assessment period, potential avenues for this role may be: as a department manager, operations project manager (as an individual contributor) or this role itself as the Head of Operations.

We are looking for some who:

  • Is not afraid to get their hands dirty
  • Humble, no egos - receptive to feedback from peers and subordinates
  • Eager to learn and think critically to find solutions
  • Has a strong sense of responsibility and ownership
  • Ambitious and keen to innovate, use technology to drive the business forward

Responsibilities

Legal & Finance

  • Adhere to legal business requirements, enforcing compliance and taking action when necessary (food safety, pharmacy, DTI, local government units and other related concerns)
  • Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
  • Ownership of operations expenses in the P&L, setting budgets for supplies, manpower and other operational expenses
  • Monitoring physical assets and assessing depreciation

People

  • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met (across all sites)
  • Ensure effective recruiting, onboarding, professional development, performance management, and retention across all staffs
  • Assist department heads, HR and management when dealing with critical incidents involving employees
  • Work closely with HR to plan and implement employee retention schemes

Strategy & Planning

  • Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
  • Analyze internal operations, identify areas of enhancement and create new processes
  • Creation of dashboards and automated reports to track operations performance and related metrics
  • Ensuring all operations are carried on in an appropriate, cost-effective way
  • Perform quality controls and monitor Operations KPIs

Innovation

  • Evaluation of 3rd party applications and potential partnerships to enhance operational goals
  • Research and procurement of operations related assets
  • Spearheading testing, implementation and evaluation of new operations related software/hardware
  • Improving operational management systems, processes and best practices

Day to day operations

  • Assist customer service team in resolution of sensitive customer complaints
  • Monitoring the store’s day to day operations and assisting the department heads in critical decisions in case of emergencies or peak season
  • Work closely with the relevant departments to mitigate fraud, theft and other anti-social behavior in the store

Requirements

  • 5+ years experience in leading a large, high performance operations team in retail or a similar industry
  • Excellent communication skills, both verbal and written.
  • Consulting and project management skills.
  • Strong analytical and problem-solving skills.
  • Strong multitasking and time management skills.
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Financial management
  • Proficiency in conflict management and business negotiation processes
  • Leadership ability and strong people skills - you can inspire, motivate and be an advocate for the company/our customers

Benefits

  • Competitive salary
  • Relocation assistance, if coming from outside of Gensan
  • Health insurance
  • Life insurance
  • Paid vacation and sick leaves
  • Performance based bonus
  • Flexitime
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