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Position: Client Services Coordinator
Working hours: M-F, 9am-5pm, CST timezone
Salary Range: $900-1500/month
About the company:
Helping professionals advance their careers with optimized tools like a resume, cover letter, interview preparation, and LinkedIn optimization.
About the role:
As a Client Service Coordinator, you will play a pivotal role in bridging the gap between our company and its clients. This position requires a dedicated professional focused on ensuring the seamless operation of project workflows, enhancing client satisfaction, and contributing to the overall success of our business. You will be tasked with handling direct communications, managing client relationships, engaging in document editing, and conducting follow-ups with clients to ensure project milestones are met and concerns are addressed promptly.
Duties and responsibilities:
- Manage client communications across various channels, including LinkedIn, Gmail, and phone calls, ensuring responsive and high-quality interactions.
- Engage in document editing to prepare communications, proposals, and reports, ensuring all materials meet the company's standards of professionalism and accuracy.
- Conduct follow-ups with clients to ensure satisfaction, address any concerns, and keep projects on track.
- Foster effective communication platforms for both clients and staff to streamline operations.
- Cultivate and maintain client relationships, driving new business opportunities and enhancing productivity and service quality.
- Identify potential clients through networking and referrals, and negotiate service contracts to meet business goals.
- Set and achieve service goals to exceed client expectations and enhance client experience.
- Propose and implement process improvements for better response times and service standards.
- Participate in marketing campaigns and client engagement strategies to boost brand loyalty and repeat business.
- Offer product and service advice, develop surveys for client feedback, and troubleshoot problems efficiently.
- Lead and support team members, ensuring they meet departmental goals and contribute to a positive client experience.
- Create departmental reports to analyze performance against KPIs and identify areas for improvement.
- Plan and allocate team workload to ensure efficient operations and timely project delivery.
- Conduct team performance evaluations and provide constructive feedback.
- Assist the same role they already have US based side
- Chat with clients online
- Complex data entry
Qualifications:
- No specific requirements here, but looking for a highly qualified candidate (minimum 2 years of experience is suggested)
- Candidates must have a degree
- An entrepreneurial-minded individual with a clear vision for business operations.
- Quick to learn, self-motivated, and proactive in taking initiatives.
- Highly organized with unparalleled attention to detail and critical thinking skills.
- Proficient in document editing and skilled in managing client communications and follow-ups.
- Excellent in both written and verbal English communication, capable of adapting your style from formal business to casual social media interactions.
- Energetic, optimistic, and friendly, with strong leadership skills and the ability to inspire your team.
- Adaptable to change and possess a keen eye for aesthetics, understanding the importance of document presentation.
- Committed to providing exceptional client service and driving sales through strategic service management.
- Wants someone who is looking for a long-term opportunity, and has interest into growing into new roles as the business expands
- Very high level of english proficiency
- Must have very strong written and verbal communications. It is a resume writing business, so written must be top notch.
