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About the Company
India’s #1 bus transport technology company built with the core purpose to make travel better. With operations in 37 cities and enabling 1 billion rides annually, the company is solving a real-world problem that affects crores of Indians and creating India’s largest mobility company along the way.
How large is the problem?
Buses are the single-largest mode of transport. They account for 48% of all public transport trips in India, and more in other countries. Compare this with 8% of trips on taxis, and just about 2% on metros. Bus tickets account for $20 billion annually. However, each bus commuter spends the equivalent of 8 days a year waiting for a bus and bus operators have losses running into hundreds of millions of dollars annually. What we solve We aim to make travel better for everyone. Today we do so by improving the experience of taking city buses. Our users wait 30 minutes less each day, travel safer with contactless digital tickets, and even save money with Super Saver plans. This kick starts a virtuous circle, where happier commuters mean more rides which in turn means more revenue for our bus operator partners, which means better services for commuters.
About the Role
Mission is to launch new Chalo partner buses and modern jeepneys in the assigned area and to grow revenues by upselling more Chalo solutions to existing partners.
Functional Competencies
- Customer understanding: Should understand how the customer thinks and what they needed from where at what price point, should be a story teller
- Solution Sales Acumen: Should have exceptional talent to align solutions to the needs and problems of the customers resulting to customer acquisition. Should also be able to demonstrate value of the solutions even after acquisition.
- Growth Mindset: Should be motivated to grow despite setbacks. Should have out of the box thinking, resulting in amazing marketing campaigns to engage customers
- Conversational Fluency in English & Local Language
- Ability to work long and odd hours. Flexible (fine working on weekends if work requires it)
- Attention to detail - doesn’t miss out on small details, asks probing questions to understand under-lying issues and go deeper into the problem
- Ability to prioritise - Plan, deploy resources efficiently: prioritize multiple operations in the field and know which one to focus on.
- Data Orientation - ability to interpret date sets and report understanding skills. Should know what data to see and ask to improve things
- Willing to travel to provinces outside of home base
Behavioral Competencies
- Problem solving skills – Issue resolution and crisis management
- Self-motivated / proactive – acts without being told what to do
- Adaptable and Agile – ability to stay flexible and cope effectively with change
- Shouldn’t have second thought in getting his hands dirty, always ready to hustle and solve problems.
- Team player
- Negotiation Skills: Should either have a great previous experience to talk about
Chalo Core Competencies
- Respectful
- High on ownership
- Get it done
- Courageous
- Window mirror
- Building company rhythm
What’s in store for 2023 and beyond?
We love buses and believe that they run better on technology, rather than fuel. Armed with India’s #1 bus tracking app, and India’s #1 bus travel card, we are going to do a lot more of what we currently do. We are taking it to even more Indian cities and expanding our tech offering. We are currently implementing pilot projects that enable passengers to tap or scan themselves into and out of buses, just like in London, Hong Kong, Singapore, etc. We have also recently launched India's largest implementation of NCMC cards in buses, and this is coming to more cities. With our acquisition of Shuttl, we will also expand our presence in the premium bus market, addressing an entirely new audience segment. We have begun operations in 2 international cities and are expanding our global presence.
Still more? The benefits of providing a great mobility solution goes beyond time and money. A bus can take 30 cars off the road, reduce hundreds of tonnes of emissions, improve safety, increase household savings and lead to a significant improvement in quality of life. The opportunity to build a company comes rarely, the opportunity to build a company that can so dramatically impact the lives of millions, comes once in several lifetimes. If that opportunity does come knocking, you better be prepared to grab it with both hands and then give all of yourself to it. We will be frank, we are still very young as a company and if you were to join us, lots of things will still be work-in-progress, but that’s exactly why we are looking for individuals to take up challenging roles across the company to not just run, but solve, build, and grow with us. Hop onto the ride if you want to be a part of the digital transformation of bus transport.
