Physical and Occupational Therapy Office Manager - Virtual Assistant

Job Title: Physical and Occupational Therapy Office Manager - Virtual Assistant
Location: Remote
Interviewer: Allison

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is looking for a proactive and detail-oriented Physical and Occupational Therapy Office Manager to help ensure the smooth and efficient operation of our client’s clinic. This role is essential in supporting our client’s therapists and families, managing administrative and operational tasks, and contributing to the overall success of the practice.

About our client:

Adaptive Pediatric Therapy is a child-centered practice that provides exceptional physical and occupational therapy services to children of all abilities. Our mission is to empower children to reach their full potential by offering individualized therapy in a compassionate, collaborative environment. We believe in teamwork, continuous learning, and delivering the best care to both our patients and their families.

Responsibilities:

Insurance Verification & Authorization: Verify patient insurance eligibility, obtain prior authorizations, and resolve claim issues with insurance companies.
Phone Communication: Manage incoming calls, return missed calls, and ensure timely communication with patients, families, and insurance companies.
Patient Communication: Provide compassionate support to children and families, addressing questions regarding billing, insurance, and appointments.
Administrative Support: Handle scheduling, email management, new patient intake, supply ordering, and general office administration.
Billing & Reporting: Generate invoices, track payments, and assist with financial reconciliation and reporting.
Compliance & Record-Keeping: Ensure accurate record maintenance, HIPAA compliance, and proper documentation of all communications.
Team Support: Assist with marketing efforts, employee onboarding, provider scheduling, and other clinic needs.
Technology Management: Research and implement new software and technologies to improve clinic operations.

Qualifications:

Preferred background in Physical Therapy (PT) or Occupational Therapy (OT), or experience in medical administration.
Proficiency in Fusion EMR, Google Workspace, and Notion preferred.
Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
Excellent written and verbal communication skills.
A passion for helping children and a commitment to creating a positive, collaborative workplace culture.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a rehab team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!