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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Vice President Operations

Salary undisclosed

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Job Summary:

This role is accountable for overall multi-site operations, financials, and account performance. Support multiple client accounts with wide range of scale and complexity. Lead operations teams to deliver on Key Performance Indicators (KPIs) expectations. Ability to have processes in place to deliver an exceptional customer experience. Full Profit & Loss (P&L) responsibility. Understand the areas that impact efficiencies to improve profitability

Responsibilities

  • Oversees the daily workflow of the operations team.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.
  • Establishes, implements, and communicates the strategic direction of the organization's operations division.
  • Collaborates with internal departments and stake holders to develop and meet operational goals while supplying expertise and guidance on operations projects and systems.
  • Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
  • Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
  • Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
  • Presents periodic performance reports and metrics to the leadership.
  • Maintains knowledge of emerging technologies and trends in operations management.
  • Identifies training needs and ensures proper training is developed and provided.
  • Performs other related duties as assigned.

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills.
  • Strong supervisory and leadership skills.
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office or related software
  • Ability to analyze data, ask the relevant questions and be able to present details/data to customers and internal stake holders in a mature manner
  • Experience managing a team size of around 2000FTE
  • Strong understanding of P&L, cost management and financial performance.

Qualifications

  • Overall work experience of 10+ years with at least 3 year experience upper management role specializing in Banking/Financial Services/ Customer Service or similar in a BPO setting is
  • Experience in multiple verticals including Financial, Travel, Tech support and any additional verticals would be an added advantage.

About the Company:

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1700+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Perks and Benefits when you join VSS:

HMO Day 1 including 2 Dependents

Relocation Allowance

Paid Vacation Leaves

Sick Leaves Convertible to Cash

Life and Accident Insurance

Health Insurance

Night Differential Pay

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