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Jobs or company...

Customer Service Engineer

Salary undisclosed

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Company Description

KodeCraft specializes in AI, Rust, and Python technologies, offering comprehensive security auditing and penetration testing services to shape a safer digital world.

Role Description

The customer service engineer (“CSE”) resolves technical issues, provides guidance on GlideSwipe product

usage, and helps customers maximize the value of a GlideSwipe products. CSE will also collaborate with other

departments, such as IT, operations, and product development, to ensure seamless service delivery. CSE will

also be responsible for helping CSR’s frequently with complex situations beyond their experience level.

Qualifications

  • 2 to 5 years experience in a previous role as a customer service engineer or representative required
  • Experience in the financial services industry a plus
  • Prior experience in a technical customer service position is a plus
  • Prior experience with relational databases, spreadsheets, data warehousing, and/or minor scripting is also a plus

Skills

  • Candidate must be self-motivated with strong technical knowledge, troubleshooting skills, attention to detail, and good communication skills (see also language proficiency).
  • The ability to work well in a team environment and independently is also a must.
  • Proficiency with Microsoft Word and Excel needed.
  • Previous experience in, or current proficiency with, payroll applications such as SAP, Netsuite, Sage, Dynamics, or comparable software is desired, but not required.
  • Previous experience and proficiency with payment card programs and support is a plus.

Education

There are no formal education requirements. However, Candidates with an associate or bachelor’s degree in Information Technology, Communications, Psychology, Business Administration, or Marketing, are preferred.

Note: Experience is preferred over education

Language Proficiency

  • Communication with customers is a critical required proficiency.
  • Candidates must be proficient in English and Chinese.
  • English preferably in either British, American, or Received Pronunciation (RP) dialects, and Chinese preferably in either Mandarin, Cantonese, Wu, Min, Xiang, Hakka, or Gan dialects.
  • However, any dialect is acceptable under the condition the candidate has a C2 proficiency level in both languages. Candidates with a C2 proficiency level in Chinese and a C1 proficiency in English would also be considered.

Required Training

Upon employment, candidates must take an anti-money laundering (AML) training course administered by GllideSwipe or a GlideSwipe approved program. An exemption to this requirement exists if the candidate holds an existing certificate from an approved and/or accredited educational provider, under the condition that the certificate is not expired and not older than one year.

Additional Requirements

  • Start Date: Immediate
  • Work Shift: Standard Shift
  • Hiring/Reporting Manager: Customer Service Manager
  • Work shift ability in either (GMT+3) or (GMT+8) is acceptable under the understanding that support after hours may be occasionally required.

Location

Open under the condition of ability to work within required work shift time zones

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