Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Service Desk Specialist | Hybrid - Angeles

Salary undisclosed

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Position Overview: The IT Service Desk Analyst will provide technical support for restaurant staff, ensuring efficient resolution of Level 1 Help Desk Tickets, proactively communicating issue statuses, and assisting with regular in-store IT maintenance. This position offers the flexibility of working from home with access to Cloudstaff offices as needed.

Work Set-up:

  • 3x Onsite
  • 2x WFH
  • Shifting schedule

Key Responsibilities:

Non-Negotiable Experience Required:

  • Technical experience with restaurant industry technology such as menu boards, ordering kiosks, POS terminals, and NUCs.
  • Proficiency with Quick Service Restaurants or Retail technology.

Restaurant Tech Support:

  • Offer effective tech support through phone calls, tickets, and chat.
  • Resolve Level 1 tech issues and escalate when necessary.
  • Perform scheduled maintenance and document activities in the ticketing system.
  • Ensure clear communication with customers on issue statuses.

Learning and Development:

  • Participate in training and knowledge-sharing activities.
  • Support onboarding and development of new team members.

Workplace Health and Safety:

  • Implement Health & Safety Policy and use the Risk Register.
  • Report hazards, near misses, and injuries promptly.
  • Follow safety procedures and wear PPE as required.

Minimum Key Performance Indicators:

  • Customer satisfaction: 80%+ positive rating.
  • Ticket resolution: 90% within SLA and on first call.
  • Average call handling time: ≤ 6 minutes.
  • Daily target: 10 resolved tickets.

Essential Skills:

  • Intermediate computer and technology troubleshooting.
  • Excellent customer service and communication.
  • Fluency in verbal and written English.
  • Empathy and resilience in handling challenging situations.
  • Adherence to policies and learning aptitude.

This role is pivotal in supporting day-to-day operations of restaurant staff by providing timely and effective IT solutions.

Benefits and Perks

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
  • Endless opportunities for career advancement
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Tech-on-wheels Support
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
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