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Account nature of support is to review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy.
Completed at least 2 years in college (passed 60 college units)
Experience in similar role may be required in specific programs with varying years of
Experience
Open to freshers
- Enforce account’s policy guidelines while reviewing complaints from the account’s online
- Looking for spam within platform and complete video review for removal from the
- Deliver excellent customer service and ensure customer satisfaction in transactions
- Ensure accurate documentation of each transaction
- Attend to customer queries, concerns and complaints and provide first time call and / or
- Escalate transactions to proper parties following proper protocols
- Ensure compliance to all company policies and procedures
- Keep oneself updated, aware of, and compliant to all Company policies and procedures
- Keep all company information which includes customer information confidential and
Completed at least 2 years in college (passed 60 college units)
Experience in similar role may be required in specific programs with varying years of
Experience
Open to freshers
- Customer service orientation
- Excellent English communication skills (verbal and written) with neutral accent
- Exceptional problem-solving and analytical abilities. Strong leadership, organization,
- Familiarity with Internet technologies and related policy and regulatory environments
- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
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