Epicareer Might not Working Properly
Learn More

Content Moderator

Salary undisclosed

Apply on


Original
Simplified
Account nature of support is to review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy.

  • Enforce account’s policy guidelines while reviewing complaints from the account’s online

community.

  • Looking for spam within platform and complete video review for removal from the

platform

  • Deliver excellent customer service and ensure customer satisfaction in transactions
  • Ensure accurate documentation of each transaction
  • Attend to customer queries, concerns and complaints and provide first time call and / or

transaction resolution

  • Escalate transactions to proper parties following proper protocols
  • Ensure compliance to all company policies and procedures
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

  • Keep all company information which includes customer information confidential and

secured

Completed at least 2 years in college (passed 60 college units)

Experience in similar role may be required in specific programs with varying years of

Experience

Open to freshers

  • Customer service orientation
  • Excellent English communication skills (verbal and written) with neutral accent
  • Exceptional problem-solving and analytical abilities. Strong leadership, organization,

communication, interpersonal, and teamwork skills

  • Familiarity with Internet technologies and related policy and regulatory environments
  • Computer and keyboard skills (working knowledge of PCs e.g. MS Office)