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Technical Support Analyst (Service Desk)

Salary undisclosed

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We are seeking an experienced Service Desk Analyst to join our dynamic team. The ideal candidate will have a strong background in a Managed Service Provider or Help Desk environment and possess comprehensive knowledge of Office 365, Microsoft Windows, and server management. If you are detail-oriented, self-driven, and enjoy providing excellent support while having fun, we want to hear from you!

Key Responsibilities:

  • Set up and configure new PCs, ensuring all documentation is accurate and complete.
  • Provide over-the-phone help desk support to clients, addressing issues and resolving problems efficiently.
  • Manage Office 365 environments, including user management and permissions.
  • Utilize Connectwise Manage and remote software to assist clients and track support tickets.
  • Troubleshoot hardware issues, including memory and hard drive replacements.
  • Conduct virus removal and remediation for affected systems.
  • Manage users and permissions on servers (Windows Server 2012 and up).
  • Maintain and manage Microsoft Office applications (2016, 2019, Office 365).
  • Assist with the management of Office 365 SharePoint.
  • Support basic networking tasks related to WAN/LAN, IP, and DHCP.
  • Perform basic firewall management and troubleshooting.

Perks:

  • Health Maintenance Organization (HMO)
  • Government-mandated benefits
  • Highly-competitive compensation package
  • Opportunities for career growth and development
  • Fun and healthy working environment

Site Locations:

  • Cebu Site - SpaceShare, ANTARA Retail Strip, Lawaan 3 St, Talisay, 6045 Cebu City
  • Davao Site - 4F & 5Fr, La Cima Building, JLN, 2, Palma Gil St, Poblacion District, Davao City
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