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Urgent | Business Analyst | Bicol

Salary undisclosed

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Key Responsibilities:

  • Analyze existing business processes, workflows, and operations within the Program.
  • Identify process bottlenecks, inefficiencies, and areas for improvement.
  • Work closely with process owners to understand their requirements and pain points.
  • Collect, organize, and analyze data related to process performance, quality, and key performance indicators (KPIs).
  • Generate reports and insights from data analysis to drive decision-making.
  • Collaborate with clients and internal stakeholders to gather and document business requirements.
  • Translate business needs into clear and actionable requirements for process improvement.
  • Propose and design process improvements and optimizations to meet client and company objectives.
  • Develop detailed process documentation, including flowcharts and Standard Operating Procedures (SOPs).
  • Manage and oversee the implementation of process improvements and changes.
  • Monitor project timelines and ensure that milestones are met.


Qualifications:

  • Bachelor's degree in any related field.
  • Advance excel skills (macros, automation etc).
  • Proficient in Tableau and six sigma methodology.
  • Proven experience as a Business Analyst in a BPO or related industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis tools and software.
  • Project management skills and experience.
  • Knowledge of BPO processes and outsourcing industry trends


Work Location:

Legazpi, Bicol
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