Customer Service Operations Assistant (B2B)

Job Summary

Looking for Customer Service Representative with experience in Collections and Payment Processing (B2B)

Job Description

About Us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About The Client (AU)

We turn any tax invoice into a "Buy Now, Pay Later" solution, offering businesses flexibility in managing cash flow. Our product ensures convenience, efficiency, and accessibility, helping businesses grow by providing cash exactly when it's needed.

Responsibilities

Collections Management:

• Contact clients via phone, email, SMS, and other channels to follow up on overdue invoices and negotiate payment plans.
• Document all communications and actions in the collections system accurately and promptly.
• Reconcile accounts to ensure accuracy of outstanding balances and resolve discrepancies.
• Build and maintain positive relationships with clients, addressing inquiries and concerns regarding invoices and payments professionally.
  
  

Payment Processing and Management:

• Monitor and process incoming and outgoing payments, ensuring accuracy and compliance with processing policies.
• Reconcile payment transactions and resolve discrepancies in records, verifying bank details and transaction amounts.
• Analyze payment data to identify trends and enhance processing efficiency, generating regular reports on payment activities.
  
  

Activation Processing and Management:

• Oversee and manage the activation process for new clients, ensuring timely and accurate service activation.
• Coordinate with internal teams to address issues or delays in the activation process and verify activation data.
• Analyze activation data to identify areas for improvement and generate reports on activation performance metrics.
  
  

Customer and Vendor Support:

• Handle inbound calls, chat interactions, and emails related to collections, payments, and activation queries.
• Advise clients on potential issues or delays, providing alternative solutions where necessary.
  
  

Compliance and Risk Management:

• Ensure adherence to relevant regulations and compliance standards across collections, payments, and activation processes.
• Monitor for potential risks and assist in audits and compliance reviews.
  
  

Collaboration:

• Work closely with Sales, Finance, and Customer Service teams to streamline processes and enhance client experiences.
• Contribute to cross-functional projects aimed at improving overall operational efficiency.
  
  

Requirements:

• Proven experience in collections, payment processing, or client onboarding in a financial operations role.
• Strong communication and negotiation skills, with the ability to handle challenging conversations professionally.
• Excellent attention to detail and accuracy in documentation and data management.
• Proficiency in collections and payment processing software or CRM systems (HubSpot) .
  
  

Preferred Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience in B2B collections and knowledge of relevant regulations and compliance standards.
  
  

Work Schedule (Dayshift)

• Monday to Friday (6AM-3PM; Manila Time)
  
  

Work Setup (Officebased)

• Eastwood, Libis
  
  

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.