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Jobs or company...

L2/L3 Application Support (Life Science)

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Application Support Consultant for Life Science

QUALIFICATIONS:

Required

1. Technical

  • Minimum 3 years of experience in handling incidents, service requests (L2), and change management.
  • Experience in application monitoring, analysis, troubleshooting, and configuration.
  • Good understanding of incident, problem, change management.
  • Has worked with SLAs/KPIs.
  • Knowledge of system validation/testing, patching, and upgrade.

2. Consultancy Mindset

  • Comfortable in driving conversations (video call) with clients and end-users.
  • Responsible, self-driven and proactive.
  • Openness to continuous learning (fast-learner, adaptable).

3. Working Environment

  • Amenable to work in rotational shifts (Asia, Europe, US – EST/PST).
  • Comfortable with being assigned multiple applications (minimum 3 at a time).
  • Experience in working with multicultural teams.
  • Comfortable working with a dynamic, mid-sized team.

Nice to have (not required)

  • Technical support (L2) experience of GxP or Pharmaceutical/Life Science applications.
  • Working experience on any Veeva Vaults.
  • ITIL certified (or willing to get training and certification).
  • Good understanding of System Lifecycle.
  • Experience in system administration for GxP applications.
  • Experience creating and testing application enhancements.
  • Experience working with integrations.
  • Have a fair understanding of Life science business workflows and knowledge of domains i.e. (Clinical/ regulatory/ Safety).
  • Experience in any of the following applications (or similar): Vitrana, Please Review, Sum Total, Smart Sheet, goBalto Activate/Select, iMedidata/RAVE, Medable, InForm, Liquent InSight, Synaps, Dragon, etc..

WHO WE ARE

NNIT is a fast-growing IT company with ambitious goals and 2,400 employees. At NNIT, you can make your mark on some of the most challenging projects in the industry, on our journey forward as a company, and on your own career. You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

We supply IT services to large enterprises that demand high levels of quality and security, and we take on the responsibility for our clients' IT as if it were our own. We live our values every day, so you should be able to see yourself in them. We are: Conscience driven. Value adding. Open and honest.

Our everyday work is characterized by an open and honest atmosphere, and we put emphasis on creating a challenging yet fun working environment. We pay significant attention to job satisfaction, and personal and professional development.

On top of the statutory benefits stipulated by the local law, NNIT DLSP employees enjoy the following benefits upon joining:

  • 13th Month Pay
  • Performance Bonus
  • Rice Subsidy
  • Communication Allowance
  • Fitness Allowance
  • Clothing and Laundry Allowance
  • Medical Allowance (Employee and Dependent)
  • HMO (Employee and Dependent/s)
  • Life Insurance
  • Vacation Leaves and Sick Leaves (convertible to cash)
  • Emergency Loan
  • Year-End Gift
  • Wedding Gift
  • First Baby Gift
  • Breakfast once a week
  • Fruits, Snacks / Well-stocked pantry
  • Flexible Working Hours
  • Hybrid set up even before the pandemic

Note: By applying to this job ad, you acknowledge and agree for your information to be collected by NNIT. Rest assured, any information you share will only be used for recruitment/hiring purposes.

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