Central Clearing Head

Job Description

• Responsible for day-to-day management of backroom operations and service delivery for the processes assigned to him/her, ensuring:

• Compliance to regulations and policies (pass audit and controls activities)

• Zero operational losses (no losses due to frauds, irregularities, negligence & errors)

• Complaints management (all customer complaints/feedback are immediately addressed to the satisfaction of the clients

• Evaluates and implements new or revised procedures, forms, reports, or office layout recommended by Team members that will improve the productivity and the quality of service in the team.

• Minimum operations cost (waste elimination and regulated overtime expenses)

• Ensures staffing in the team is appropriate to manage workload with minimal overtime, meet approved production schedules and within budgeted cost

• Ensures client complaints and immediately address and resolve and to achieve the team’s desired customer satisfaction rating.

• Reviews operating data and investigates from anticipated performance. Initiates and implements necessary corrective actions

• Ensures implementation and compliance to safety programs and housekeeping

• Verifies or checks or approves within functional area (as defined in the authority limits/standards specified by Bank policies)

• Performs other duties that may be required by the Team Leader and the bank. Leadership • Acts as officer-in-charge in the absence of CPS Director

• Identify potential problem situations through brainstorming of Team members and draws plans to address such potential problems

• Directs the prioritization of processes and jobs, and when necessary reorganize to meet the deadline changes and updates Focuses and aligns Team’s strategic plans to CPS’ business goals and objectives

• Administers employee policies, practices, procedures and work rules appropriate for the unit • Implement periodic self-audit to ensure compliance of processes and quality service delivery standards

• Manage and monitors compliance on Control Plans and Control Functions Checklists • Oversight/manages cluster of teams People Management

• Manage staff, officers and processes to comply with Service Level Commitment in order to prevent complaints from customers and process partners

• Evaluates training needs of Team members and facilitate their cross training and prepare development plan for them

• Conduct formal performance management and regular mentoring of team members

• Ensures that assigned team members have appropriate training, work instructions and tools to successfully do their job

Qualifications

• Overall leadership and management of functional area (performs all Performance Management duties and responsibilities)
• Expertise in all functional areas within a specific CPS Team
• Competence of two or more other functional areas within the CPS Team
• Competence in operation of two or more relevant systems in functional area
• Undergoes and passes Six Sigma Greenbelt program, or any other equivalent program
• Competence to expertise in process improvement
• Assists in establishing CPS Team targets/SLAs
• Is abreast of the latest shared services trends and practices
• Manages and oversees completion of process streamlining and productivity projects
• Working Knowledge on Leadership Skills
• Competence in people management skills