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Assistant Manager (Operations) - Healthcare

Salary undisclosed

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Job Title: Assistant Manager - Operations

Campaign: Healthcare

Work set-up: Onsite, Alabang

Work schedule: To be discussed

Salary: PHP 80k-95k

start date: ASAP

Qualifications:

• At least 2 years of supervisory experience.

• Active PHRN and USRN license

• Solid knowledge and experience in the US

• Healthcare vertical

• Nurse Review experience

Job Description:

• Supervises a team of 15+ clinical staff with varying professional licenses and education levels.

• Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.

• Responsible for knowing the intricacies and compliance standards of all key benefit management programs.

• Works collaboratively with the compliance department to investigate complaints and correct errors.

• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.

• Continuously coach the team to ensure the individual and team performance goals are achieved.

• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)

• Tracks and monitors team performance; provides feedback.

• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.

• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities

• Back-up processor for all hands on deck or BCP situation

• Send daily reports to clients if required.