IT Business Systems Associate for Loyalty and Promotions Systems

Job Description

• Gains a deep understanding of loyalty and promotion applications in the market - including their capabilities, strengths and weaknesses, as well as the associated vendor landscape
• Understand how customers experience loyalty and promos through physical and digital channels
• Understand Marketing division's priorities on loyalty and promotions and how they contribute to Petron's overall business objectives
• Understand the objectives, strategies, business processes and organizational structure related to Marketing, Retail Sales and other stakeholders
• Formulates a point of view on the suite of solutions "ideal" to be applied given his/her understanding of the current state and leading practices
• Communicates IT's point of view to the business on issues, challenges and opportunities related to the business system/s in scope
• Coordinates with the business representatives to regularly align the IT roadmap against the division/department's directions and priorities
• Translates the prioritized roadmap into a service design (combination of IT Projects, Program Changes, Service Requests and Incident Requests). Works with the business to recommend metrics and SLAs that need to be achieved
• Regularly reviews the suite of applications under his/her span of responsibility and proposes ways to improve the services to Petron business, its dealers and customers
• Understands the functional and technical features of the business application/s in scope
• Accountable for timely and quality delivery of service requests and incident requests in accordance with SLAs and quality expectations
• Manages IT service delivery to end customers (i.e., motorists), dealers and business counterparts
• For system incidents, applies structured problem solving techniques (issue isolation, root cause identification) to methodically resolve issues
• Fosters a continuous improvement approach in identifying longer term solutions for recurring incidents
• Oversees the timely and quality delivery of system change requests (i.e., system enhancements, modifications, new functionalities) and implementation projects related to the systems in scope
• Applies rigorous project management and systems development lifecycle (SDLC) principles in executing IT projects and system changes, thereby minimizing risks and system incidents
• Coordinates closely with IT security professionals to design well controlled and secure IT systems
• Ensures compliance with IT policies
• Addresses application layer IT security vulnerabilities and remediates internal control weaknesses
• Applies system quality, testing and validation strategies to minimize defects and issues in the system
• Understands and applies controlled IT processes
• Identifies and suggests resourcing needs (staff augmentation, managed services, vendors) required to deliver business systems services
• Manages bills, prepares and reviews contracts related to applicable vendor/s in a timely and quality manner
• Builds relationships with counterparts in the business
• Oversees staff augmentation and vendor - driving results, managing their delivery, resource management
• Provides timely, clear and accurate reporting of status, progress and issues
• Manage multiple tasks, prioritize responsibilities, and maintain an organized way of executing roles and responsibilities
• Performs other related jobs and special projects that may be assigned by the Retail Systems Solution Manager

Qualifications

• Must have a Bachelor’s Degree in Information Technology, Computer Engineering or related program
• Must have 2-5 years of experience in similar role or field