HR Employee Svc Professional - Hiring Operations
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Job Description
This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As a Senior Professional in Hiring Operations, you will deliver a superior employee experience to the employees across the firm on position management and hiring related queries. You will be required to adhere to established processes and guidelines in support of current employees as well as potential new hires. As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.
Job Responsibilities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As a Senior Professional in Hiring Operations, you will deliver a superior employee experience to the employees across the firm on position management and hiring related queries. You will be required to adhere to established processes and guidelines in support of current employees as well as potential new hires. As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.
Job Responsibilities
- Take inbound and make outbound calls to resolve employee inquiries
- Respond to employee inquiries through an online portal
- Communicate to employees through MS Teams, Zoom and inbound/outbound phone activities to help resolve complex inquiries
- Review/respond to employee requests according to established processes, policies, company guidelines and regulations
- Complete HR related transactions/activities adhering to company policy and guidelines
- Process assigned work activities timely and accurately
- Participate in testing of system enhancements before deploying into the production environment
- Respond to client feedback and escalations
- Lead department initiatives focusing on process improvement, project management
- Minimum of one year experience in HR, focusing on employee/ recruiting life cycle (i.e. Ask JPMC, New Joiner Experience, Onboarding, etc.) or experience in handling a blended (Voice and Non-Voice) CSAT-driven role within the firm, at an SME or Support role (i.e. TL, QA, etc.) capacity, required; secondment experience in the mentioned HR facets an advantage
- Amenable to performing a hybrid voice and non-voice support role, servicing stakeholders across various job levels until leadership roles
- Ability to adapt to rapidly changing business and technology needs
- Self-motivated and proactive with the ability to work in a team environment
- Meet service level, quality and productivity metrics
- Must be able to work overtime as needed
- Shift - as per requirement, mainly focusing on NAMR hours
- Must be available to work flexible hours Monday through Friday with high priority between 8:00PM to 7:00AM PHT, reporting onsite in BGC
- Proficiency with Microsoft Office suite and HR Systems (ServiceNow and/or PeopleSoft)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
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