Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

L2 Support Representaive

Salary undisclosed

Apply on

OnlineJobs
Original
Simplified

We are looking for a hardworking L2 Support Representative! This is a full-time position with great potential for the right contractor.

Pay Rate: $1,250 - $1,350 + 13 month
Hours: Monday - Friday, 8 am-5 pm US MST/PST (flexible to accommodate occasional after-hours meetings with the Australia team)

Role Overview:

As an L2 Support representative, your role is crucial in enhancing customer satisfaction and retention by resolving escalated tickets, supporting onboarding processes, and assisting the L1 support team.

You will build in-depth knowledge of property management platforms to handle complex issues independently and provide expert assistance.

Specific responsibilities include, but are not limited to:

- Act as a product knowledge expert within Support
- Receive and resolve escalated tickets from L1 support tier, by monitoring support channels and triaging incoming calls, email s, and tickets
- Troubleshoot and triage tickets escalated to L3/TSE tier
- Develop documentation and training materials to support L1 and support operations
- Measure and report on support and escalation trends
- Deliver an exceptional customer experience to our end users
- Resolve tickets with urgency and thoughtfulness or escalate to the appropriate team

Required Qualifications:

- Bachelor’s Degree or equivalent practical experience in Customer Service
- Exceptional verbal and written communication skills
- A minimum of one year of experience in a Customer Support position in a SaaS environment
- High motivation for task completion and workload organization
- Experience using Intercom, Zendesk, or other Customer Service software
- Experience using G-Suite and Microsoft Application
- A positive and proactive attitude towards work, learning and adapting to new processes and software

Preferred Qualifications:

- Experience with these software applications: SaaSOptics, Octiv, Quickbooks, Slack and Asana
- Experience working in Property Management or PropTech

Technical Requirements:

- Stable internet connection with backup power
- Functional webcam and headset for daily video calls
- Professional background for daily video interactions

Benefits:

Career advancement opportunities
Supportive and positive work environment
Daily Check-In with Multiple Points of Contact
Paid Vacation, Holiday & Sick Time (after probation period)
13th month pay
Weekly Tax Free Payroll
Monthly Bonus based on performance

Application:

Please use the following link to complete your application: https://wkf.ms/40nDo2o

Similar Jobs