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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Collections Quality Assurance

Salary undisclosed

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Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

  • Conduct monthly audit to check the compliance of third-party collections agency on the contract/MSA
  • Conduct call monitoring for third-party collections agency and for VoiceBot in reference to the approved call monitoring guidelines
  • Identify areas for improvements and take actions in accordance with these needs to ensure compliance with quality standards
  • Communicate quality trend results to vendors and stakeholders
  • Prepare monthly reports of assigned reviews with specified recommendations to address top and/or recurring findings
  • Look for trends and patterns in processes and suggest improvements and changes;
  • implement process improvements designed to reduce process lapses and reduce error rates for collections processesWork closely with stakeholders to determine process weaknesses and improve process efficiency


This position is responsible for conducting quality assurance (QA) tests for Collections. The Quality Assurance Specialist is responsible for conducting different Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall handle audit reviews for collection agencies and assist in the developing QA test procedures.

External Agency
  • Monthly Call Monitoring Review - Assess and rate the calls made by collections agencies and perform call calibration
  • Call Calibration Sessions - Assist in performing monthly call calibration with agencies to discuss top errors, share best practices, and recommend action plans. May also be assigned to facilitate internal call calibration with collections, CXM, product, operations, and other relevant groups


VoiceBot
  • Call Monitoring Review - measure VoiceBot recognition based on random sampling and listening to calls. Identify calls of interest for further investigation
  • Monthly VoiceBot Recognition Review - Summarize all findings and identify which areas to focus on for improving VoiceBot recognition


What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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