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Team Lead

Salary undisclosed

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Company Description

Loop Contact Solutions is a Philippine call center located in Makati, providing high-quality American-style customer support, retention, and sales services at competitive prices. With access to seasoned call center talent in Manila, we handle sales and support across various industries.

Role Description

This is a full-time on-site Team Lead role at Loop Contact Solutions in Makati. The Team Lead will be responsible for overseeing day-to-day operations, managing a team of agents, ensuring quality customer service delivery, sales, optimizing processes, and meeting performance targets.

Qualifications

  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Experience in call center operations, customer service and sales
  • Ability to analyze data, identify trends, and implement improvements
  • Proficiency in using call center software and tools
  • Knowledge of quality assurance processes
  • Problem-solving and decision-making skills
  • Bachelor's degree in Business Administration or related field