Lead Assistant Operations Manager (BPO Healthcare)

Job Description:

· responsible for implementing workflow procedures based on direction from the company's General Manager

· supervising employees during day-to-day tasks

· providing customer support in escalated situations

· managing the overall workflow of a workplace.

Responsibilities:

· Schedule and coordinate meetings.

· Conduct employee performance reviews.

· Develop good customer relationships.

· Participate in recruitment and dismissal processes.

· Smooth out problems within the workplace.

· Address employee and customer concerns.

· Develop strategies for better workplace efficiency and goal achievement.

· Email and phone correspondence.

· Liaise between managers, customers and employees.

· Provide direction to staff.

· Monitor spending patterns and budget.

· Fill in for Operations Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Requirements:

• Registered Nurse is a plus
• at least 1 to 2 years related experience in a BPO company is required
• Healthcare account experience is required.
• Exceptional customer service orientation
• Strong leadership skills with the ability to counsel and motivate individuals
• Excellent communication and interpersonal skills
• Strong computer and knowledge of Microsoft office
• Willing to work in Mandaluyong
• willing to work at NIGHT and ONSITE
• Full Time Position(s) available