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DIRECTOR OF OPERATIONS - BPO healthcare

Salary undisclosed

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  • Managed overall daily service delivery and P&L management of all Utilization
  • Management Health Care accounts operating out of two Delivery Centers
  • Managed several high-profile North American Healthcare accounts with a P&L of $15M USD
  • Supervised the performance and development of Senior and Junior Managers in Operations, overseeing 358 nurse clinicians (USRNs & PRNs) across 16 active lines of business
  • Partners with clients to help design overall customer interaction strategies and transformation initiatives.

requirements

  • experience in BPO industry
  • healthcare account