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Client Relations Executive

Salary undisclosed

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Status: Full-Time (40 hours/week)

Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)

Why choose Remote Staff?

  • 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balaance.
  • 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
  • Competitive and negotiable compensation (depending on skill level & experience)
  • Private HMO Coverage for in-house employees from Day 1
  • Employee Events Online and Face-to-Face
  • Terms and conditions apply.

Role Objective

A Client Relations Executive builds and preserves trusting relationships with clients, consisting of Remote Workers and international businesses. He/she ensures a low staff turnover rate by acting as a mediator between the representatives of a client company and the Remote Workers. He/she handles a minimum of 25 accounts and on a daily basis resolves conflict, acts as a go-between, and identifies further staffing needs.

Responsibilities

  • Support to clients, including administrative assistance for GES tracker
  • Client On-boarding
  • Conflict Resolution
  • Periodic consultation, feedback gathering, and analysis
  • Retention management of Remote Workers
  • Identify and pitch for additional staffing

Qualifications

  • Holds a Bachelor’s Degree in Business Administration or equivalent
  • At least 2 years of work-related experience
  • With exposure to interacting with global clients
  • Preferrable with account management, relationship management, and business development experiences
  • Possess strong attributes of the following:
    • Communication skills -verbal, written and customer-oriented
    • Easily builds rapport with Clients
    • Analytical mind and strong problem-solving skills
    • Ensure maximum client satisfaction
    • Maintain core values of Remote Staff, Inc
    • Quick and efficient customer resolution
    • Expanding client remote contractor portfolio by upselling and cross-selling
    • Preserve client and remote contractor relationships
    • Being proactive, self-motivated and driven
    • Strong Relationship Building
    • Adaptability
    • Values Integrity and Accountability
  • Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.