Operations Supervisor

The role of Operations Supervisor is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers’ needs.

You also responsible for managing business resources, including manpower, internal assets, and external vendors. To drive excellent service through the development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support the achievement of strategic objectives in respect of service, quality, and cost.

Key duties

Individual contributor and 3PLs service provider management

Your typical day would include tasks such as

Warehousing and Compliance

• Perform 3PL warehousing tasks to ensure compliance, KPI fulfillment, and alignment with customer requirements and contractual obligations.
• Coordinate with RS stakeholders and customs brokers to complete local licenses/permits for supporting import and export operations.
• Coordinate 3PL budget analysis and manage operational cost effectiveness to meet allocated OPEX, reviewing changes in compliance, tariffs, rates, costs, and quotations to effectively impact operations, including packaging materials.

Relationship Management

• Maintain relationships with warehouse operators, carriers, freight-forwarders, and port authorities to provide competitive logistics solutions to customers.

Quality and Continuous Improvement

• Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards.
• Lead continuous improvement (CI) initiatives to enhance logistics performance by formulating innovative business process solutions, analyzing workflow processes and data insights to support system development, and conducting risk assessments to evaluate various approaches to process changes.

Sustainability and Safety

• Organize sustainability activities by using processes that are non-polluting, energy and resource-saving, economically efficient, and safe for workers, communities, and consumers.
• Manage Warehouse Environment, Health & Safety (E,H&S) activities to ensure compliance with requirements.
• Perform health and safety risk assessments, hazard identification, and implement preventive/corrective measures to mitigate risks at the ALARP level (As Low As Reasonably Practicable).
• Assist in generating LTA investigation reports and drive the generation of Near Miss reports.
• Facilitate E,H&S solution discussions around suggestions to improve existing processes.

Crisis Management

• Responsible for managing and executing the Warehouse Business Contingency Plan (BCP) and allocating resources to manage order fulfillment during crises.

Data Analytics

• Leverage data analytics to build insights on technology usage.

To be a successful candidate, you need to have the following:

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.
• At least 3 years practitioner working experience in warehouse and logistics operations environment.
• Experience and/or knowledge on customs clearance operation and management
• Strong interpersonal and communication skills.
• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.
• Strong Health and Safety knowledge and awareness
• Good spoken and written English, Mandarin is preferred.
• Proficient with using computers, and MS Office Word and Excel and basic SAP