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Customer Support Officer (Chinese Happiness)

Salary undisclosed

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Position: Bilingual Customer Support Specialist (Chinese-English)

Strikingly is on the lookout for a dedicated full-time Bilingual Customer Support Specialist proficient in both Chinese and English. This role offers an excellent opportunity for individuals seeking a long-term and stable professional environment where they can make a significant impact.

Job Overview

As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing customer experiences by providing exceptional support and resolving inquiries with professionalism and efficiency.

Key Responsibilities

  • Deliver outstanding customer support in both Chinese and English.
  • Address customer inquiries and resolve issues promptly and effectively.
  • Maintain a positive and professional demeanor while interacting with customers.
  • Collaborate with team members to refine and enhance service processes.

Required Skills

  • Proficient in both Chinese and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving capabilities.
  • Customer-oriented mindset with a commitment to service excellence.
  • Ability to work both independently and collaboratively in a team setting.

Qualifications

  • Previous experience in customer support or a related service role is preferred.
  • Demonstrated ability to effectively handle customer complaints.
  • High school diploma or equivalent is required.
  • Relevant certification or training in customer service is advantageous.

Career Growth Opportunities

This position offers substantial potential for professional development and career progression within a reputable company framework that values employee engagement and growth.

Company Culture And Values

At Strikingly, we foster a supportive and collaborative work culture that prioritizes long-term employment and teamwork. We believe in creating an environment where our employees can thrive both personally and professionally.

Employment Type: Full-Time