Consultant - Digital transformation
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Job Title: Consultant - Digital Transformation
Campaign: Project Management
Work set-up: Onsite, Iloilo
Work schedule: To be discussed
Salary: PHP 80K to 110K Package
start date: ASAP
QUALIFICATIONS:
• Minimum academic qualification: College Graduates based on our specific role requirement.
• 6 to 10 years experience in the field.
• Continuous Process Improvement Experience
• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
• Language proficiency (English) - Good/ Excellent.
• Should possess good analytical skills, communication, and negotiation skills.
• Excellent knowledge of Excel, Word, PowerPoint & Minitab.
• Certified Greenbelt/Blackbelt.
• Project management and design thinking practitioner.
• P&C Insurance experience.
• CX Transformation experience.
• Action and results-oriented, a self-driven person with a high energy level, analytical and structured, quality-focused focused, and adaptable.
• Willing to relocate to Iloilo City.
• Flexible with work arrangement - shifting schedules and work from the office
JOB DESCRIPTION:
• Identification of opportunities followed with project execution to meet the agreed targets with clients.
• LEAN Six Sigma and Digital Transformation Project mentoring.
• Build curated, market-leading transformation solutions for the client working with cross-functional teams (internal and external)
• Market research across best-in-class CX practices, contact center demands, evolving trends, etc.
• Adherence to internal protocol around project identification, execution, etc. through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc. keeping in mind customer effort reduction, improving straight-through processing, etc.
• Conduct Lean Six Sigma training.