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Consultant - Digital transformation

Salary undisclosed

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Job Title: Consultant - Digital Transformation

Campaign: Project Management

Work set-up: Onsite, Iloilo

Work schedule: To be discussed

Salary: PHP 80K to 110K Package

start date: ASAP

QUALIFICATIONS:

• Minimum academic qualification: College Graduates based on our specific role requirement.

• 6 to 10 years experience in the field.

• Continuous Process Improvement Experience

• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).

• Language proficiency (English) - Good/ Excellent.

• Should possess good analytical skills, communication, and negotiation skills.

• Excellent knowledge of Excel, Word, PowerPoint & Minitab.

• Certified Greenbelt/Blackbelt.

• Project management and design thinking practitioner.

• P&C Insurance experience.

• CX Transformation experience.

• Action and results-oriented, a self-driven person with a high energy level, analytical and structured, quality-focused focused, and adaptable.

• Willing to relocate to Iloilo City.

• Flexible with work arrangement - shifting schedules and work from the office

JOB DESCRIPTION:

• Identification of opportunities followed with project execution to meet the agreed targets with clients.

• LEAN Six Sigma and Digital Transformation Project mentoring.

• Build curated, market-leading transformation solutions for the client working with cross-functional teams (internal and external)

• Market research across best-in-class CX practices, contact center demands, evolving trends, etc.

• Adherence to internal protocol around project identification, execution, etc. through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc. keeping in mind customer effort reduction, improving straight-through processing, etc.

• Conduct Lean Six Sigma training.