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PETPAL
CUSTOMER SERVICE SPECIALIST
Job Description:
- Ensure 100% fulfillment of bookings and orders made on the PetPal Platform and eCommerce website
- Main point of contact for answering customer queries on all social media channels and should be able to assist customers in booking transactions in the app
- Act as the liaison between suppliers (vets and groomers) and customers regarding any concerns of the said parties
- Act as a focal point of the business by providing products/services/information and resolving emerging problems the customers might face with accuracy and efficiency
- Generates daily reports on fulfillment for both app and ecommerce performance
- Coordinates with different departments to achieve optimal work production across the board
- Recommend new procedures to increase efficiency of day-to-day operations
- Oversee inventory management practices and improve as necessary
- Ensure operational legal compliance
Job Requirements:
- Strong analytical and creative-problem solving abilities and excellent interpersonal skills
- Ability to develop, manage and communicate information in a clear, organized, and highly persuasive manner
- Ability to hold your own in meetings with various heads and C-suite representatives; and speak as a thought-leader and visionary in the creator economy space
- Entrepreneurial drive and comfort working autonomously and as part of a team in ambiguous, quickly-changing environments
- Must have a mastery of using Google Workspace (particularly Google Slides and Google Sheets) in crafting stunning presentations and easy-to-comprehend reports pertinent to the project
- Data-driven when making key decisions relevant to the partnerships
Desired Education and Experience
- Bachelor’s degree in operations management, business management or related field.
- Highly trainable and preferably with Customer Service experience in a call center environment
- eCommerce experience is preferred but not necessary
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Ability to build consensus and relationships among managers, partners, and employee
- Must own pets.
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