Manager, CX Process Excellence

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

• Develop and implement policies & action plans to resolve performance gaps and audit items
• Stakeholder management: Address issues escalated and communicate any audit-related findings, etc.
• Regular vendor visits for actual audit and immersion, if applicable
• Ensuring the team is compliant with all GCash policies and processes and rally an “audit-ready” group
• Continuous review and assessment of company internal controls to identify opportunities for improvement.
• Specialize in identifying risks in the organization’s work practices and implement methods to streamline/simplify processes while minimizing risks, driving standardization and plans for automation.
• Provide advisory in reviewing business development project plans, change requests, and inquiries on processes, policies, and systems.
• Ensure completeness and accuracy of all compliance reports submitted externally and internally (Compliance reports, Board Audit Committee updates on new relevant regulations and compliance with these regulations).
• Do gap analysis and design an action plan to immediately bridge the gap identified from Audit, Risk, and Compliance findings
• Ensure alignment of standards and processes with the regulatory standards and requirements
  
  
  

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package