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Description
Schedule: Monday-Friday (09:00 AM-06:00 PM AU Time)
What are we looking for?
Skills Required
As a CMDB Lead, you will be defining and owning the Configuration Management Database (CMDB) platform. You will ensure that the CMDB is a dynamic single source of truth of accurate, accessible, and reliable information that, enables technology and business services and promotes proactive end-to-end management of services.
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Schedule: Monday-Friday (09:00 AM-06:00 PM AU Time)
What are we looking for?
Skills Required
- Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
- At least 5 years of professional experience in CMDB ideally in a Global Retail Industry
- IT Infrastructure technical background specifically:
- ServiceNow Engineering and Administration
- Store Solutions, Security and Redundancy, Large-scale and Distributed Environments
- Windows desktop and server technologies including Desktop Applications, Print Technologies, Remote Support, SOE Design, development and deployment
- Mobility i.e. Blackberry, BES, IPhone, ActiveSync, Portable Data Terminals, Microsoft Exchange, LANDESK (or equivalent), Active Directory
- Certification Needed: ServiceNow Certified System Administrator
- Good Communication / Negotiation / Presentation skills
- Ability to write technical documentation
- Industry experiences working within AU Company
- Certifications relevant to CMDB such as ServiceNow Certified Application Developer, ITIL Foundation Certificate, etc.
As a CMDB Lead, you will be defining and owning the Configuration Management Database (CMDB) platform. You will ensure that the CMDB is a dynamic single source of truth of accurate, accessible, and reliable information that, enables technology and business services and promotes proactive end-to-end management of services.
- Define requirements and create a CMDB blueprint.
- Own, maintain, and enhance the technical platform, processes, and documentation but not limited to service and data models.
- Select tools for configuration management process.
- Construct, populate, federate, and automate data into the CMDB (includes data and process perspectives)
- Move the CMDB into production and facilitate Configuration Management audits.
- Reviews and approves changes to the Configuration Management System infrastructure.
- Reviews and approves major IT infrastructure changes to address impacts on configuration management data.
- Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management System.
- Oversee design, coding, and testing of reports.
- Reviews and approves all administrator access requests to the Configuration Management Tool (ServiceNow).
- Fulfill Configuration Management Service Requests.
- Collect and report metrics; identify service improvement opportunities.
- Administer and maintain the Configuration Management System.
- Hybrid (2 -3days/ Office-based; 2-3 days/ Home-based)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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