Information Technology Supervisor

Position Summary:

This position is accountable for providing day-to-day supervision of a team of IT specialists under the Thermal Group’s VisMin cluster, providing monitoring/support operations or deployment/provisioning activities for existing and future IT services (e.g., Site Server Room Maintenance, Standard Applications; VoIP, Networks/Internet, End-User Computing). He/she is responsible for providing tactical coordination and operational oversight of these services and ensuring that his/her team performs and meets the established Service Level Agreements.

Minimum Qualifications:

• IT related degree: Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communications Engineering (ECE)
• ITIL certification(s) an advantage, ITIL certification(s) an advantage, IT related certifications on networking and cloud computing are an advantage
• 1-year supervisory experience or equivalent
• 2 years in IT and network administration is a preferred; Systems/applications development experience an advantage

Competencies:

• Ability to simultaneously serve an increasing number of users/companies across the Thermal Group (VisMin cluster) and to work on varied and multiple projects.
• Knowledge on the elements of Information Technology: Voice and data systems and applications, infrastructure, hardware, software, networking.
• Knowledge of the power industry – generation, distribution and sales.
• Strong communication skills, both verbal and written, with the presence and confidence to present reports to management and to represent the department in dealing with and/or negotiating with government institutions, consultants and service providers.
• Capable of critical thinking, strategic thinking, tactical creativity and systems and structure design.
• Keen sense of organization and time management.
• People management skills.
• Keen ability to motivate staff to produce quality work within tight timeframes.