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About the role:
- Adhere to office process flows to achieve maximum efficiency and productivity
- Update and maintain cases within our technology platforms
- Ensure all applications are opened and processed within the specific time frames
- Answer directed calls, emails and live chats in a timely and professional manner
- Provide accurate information to clients upon their visa request
- Ensure that all Service Level Agreement (SLA’s) standards are met or exceeded
- Work closely with other areas across the business to support ongoing improvements
- Maintain deep content knowledge on all aspects of Visas International business process to complete orders, systems capabilities and company policy and procedure
- To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor
About you:
- Previous Visa processing experience
- Accurate work style; focus on details
- Strong background in a client facing role
- Be able to research effectively on your own to find answers to more complex or unique cases
- Ability to follow the instructions of senior members of staff
- Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
- Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
- Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
- Strong listening skills
- Excellent English language skills
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