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Visa Consultant

Salary undisclosed

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About the role:

  • Adhere to office process flows to achieve maximum efficiency and productivity
  • Update and maintain cases within our technology platforms
  • Ensure all applications are opened and processed within the specific time frames
  • Answer directed calls, emails and live chats in a timely and professional manner
  • Provide accurate information to clients upon their visa request
  • Ensure that all Service Level Agreement (SLA’s) standards are met or exceeded
  • Work closely with other areas across the business to support ongoing improvements
  • Maintain deep content knowledge on all aspects of Visas International business process to complete orders, systems capabilities and company policy and procedure
  • To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor

About you:

  • Previous Visa processing experience
  • Accurate work style; focus on details
  • Strong background in a client facing role
  • Be able to research effectively on your own to find answers to more complex or unique cases
  • Ability to follow the instructions of senior members of staff
  • Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
  • Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
  • Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
  • Strong listening skills
  • Excellent English language skills