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Do you get excited about running process improvement initiatives with tangible impact and applying the process management expertise to support ING in achieving its strategy? Are you interested in setting process standards and raise process craftmanship of the ING’s bank-wide process management community? Do you enjoy coaching your colleagues and helping them increase their knowledge and expertise? Then read on!
Organizational Context:
With its “Making the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalisation. ING’s future aim is to be the next generation digital bank, that provides a customer experience that is clear, convenient and consistent across borders. As part of the Global Transformation Experts, the Global Process Management (GPM) team enables execution of the “Making the Difference” strategy.
What the Process Management team does:
The Process team brings value by enabling easy, uniform and digital processes. We do so by setting global standards and designs, executing and implementing process improvements as well as increasingprocess craftmanship and competencies within ING Hubs Philippines. We are a diverse and ambitious team coming from different backgrounds, who are driven to make impact for ING while having lots of fun on the job.
Your role
Core responsibility - Executing and implementing projects
You will carry out and coordinate projects across all ING countries, functions or domains in a multidisciplinary project team to improve end-to-end processes. In the position of senior process expert, you are responsible for the progress of the project, coaching and supporting the team to bring tangible results. You act within all layers of the organisation, from operations to management. You are a sparring partner for senior management, and you are jointly responsible for spotting new opportunities and recognising possible new projects. In executing assignments you connect to the expertise in COO network on sourcing, analytics, business controls and risks to maximise the value you can bring.
Setting global standards & design
You will be involved in developing standards for wide scale adoption. Together with expert leads and/ or other process experts across ING you will work out specific topics such as digitalisation, process leadership, operational management, where you align on standardised approach, conventions, definitions and metrics, which will be adopted in process management across all ING countries.
Increasing process craftmanship
You will contribute to increase process craftmanship across ING via:
the Process Management academy - providing process related trainings, coaching junior experts and the Process Management community - stimulating a process management & improvement mindset throughout ING by sharing best practices, success stories and benefits of process management.the Business Line teams and local experts – enable team members to learn and consistently apply LEAN and Continuous improvement concepts as they manage their operations on a daily basis and identify potential initiatives to drive up productivity, efficiency and SLA performance.
Skills needed:
We look for enthusiastic team player who combines strong analytical skills with excellent change management skills and can demonstrate following things:
- Prioritisation and planning skills
- Coordination and project management skills for running multiple concurrent initiatives
- Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions (“outside of the box”); rigor in fact base / data analysis
- Quickly create the right structure in problems, perform analyses and select the right root causes and solutions
- Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up
- Strong interpersonal, communication and relationship management skills for interactions with management and operational staff
- Leadership skills and ability to motivate staff
- High level of pro-activeness and taking initiative
- Strong execution capabilities and delivery of results
- Perseverance and focus on impact
- Can-do attitude; you are able to see ways forwards where others don’t
Background and working experience:
- An excellent academic background (university master's degree)
- 3-10 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organisation)
- 1-3 years of demonstrable experience in coaching colleagues, both on process improvement methods and on personal development
Do you recognize yourself in this profile? Then apply now! We would like to receive your CV and motivation letter in one document. We only accept applications with a CV and motivation letter.
